New Extended IT Helpdesk Telephone Support Hours - College of Charleston Libraries

IT Helpdesk is pleased to announce new extended support hours beginning November 5, 2012. These extended hours will be staffed by student employees primarily to address student account/password issues.  For security reasons student employees will be limited on the support they can provide to faculty and staff. Please note student employees will not have the ability to change Faculty or Staff passwords.  As always an on call technician will be available for faculty and staff emergencies. After-hours classroom support will remain unchanged.

IT Helpdesk will be available Monday – Friday between the hours of 7:30am and 5:00pm for all needs. After-hours support for students with limited support for faculty and staff will be available Monday – Friday from 5:00 p. m. to 10:00 p.m. and Saturday and Sunday from 2:00 p.m. to 10:00 p.m. After hours classroom support will continue to be available Monday – Thursday from 5:00 p.m. to 10:00 p.m.